Customer Support - Quick Help

This is a common problem when seeking download link assistance. Please check your SPAM or JUNK files for your download link; these links are sent automatically and may occasionally end up in your JUNK or Spam folder. To help avoid this issue in the future, consider adding our email, tracy.moreau@tracymoreau.net, to your contact list or adjusting your email settings. For any damaged product support or inquiries about shipping information, feel free to reach out.

We strive to keep shipping costs as low as possible. Stencils and patterns are shipped via Letter mail or small packet service, which means that no tracking is available. If you encounter any issues, we offer damaged product support and have a refund or replacement policy in place, so if a shipment goes missing, we will honor that. Shipping information indicates that delivery can take up to 3 weeks from the ship date under normal circumstances, and it may take longer if it's near the holidays, so please be patient. For those needing download link assistance or further details, feel free to reach out.

It happens... We can HELP! If you need damaged product support or have questions about shipping information, just send us a message. Please include your order number to help us find your order quickly, and we will be happy to assist you with download link assistance as well!

One of two things has happened... either your order hasn't shipped, or the notification has been blocked or sent to your Spam or Junk files. If you need shipping information or have concerns about damaged product support, simply message us with your Order Number, and we will be happy to check on it for you. We strive to provide download link assistance and make every effort to respond within 24 hours.

No problem! For items that are damaged during shipping, simply email us a photo(s) of the damaged product. Our damaged product support team will assist you in replacing it at no additional cost or provide a refund. Please ensure you submit photos within 7 days of the date of arrival to help us process your request efficiently. If you need further assistance, such as shipping information or download link assistance, feel free to reach out.

See that Little Speech Bubble just below this? Click on it to send us a quick message for any damaged product support, download link assistance, or shipping information. We will do our best to assist you!